Answers to common questions about our billing process at Overjet.

Billing FAQ

1. WHEN DO WE TYPICALLY SEND OUT INVOICES?

Invoices are usually sent out within the first 5–7 business days of the month. Invoices are sent electronically via email ([email protected]).

2. WHAT ARE THE TYPICAL BILLING TERMS?

Unless otherwise noted in your agreement, our typical billing terms are NET 30. This means payment is due 30 days after the invoice is issued. Per contract terms, the first invoice is issued earlier of (a) thirty days after the Order Form Effective Date and (b) the date that the Service is first installed at a particular clinic.

3. DO WE BILL FOR THE MONTH AHEAD OR MONTH PRIOR?

When we issue invoices during the rst 5-7 business days of the month, it is for the current month of service. For example, an invoice sent on March 7th will cover the service for the month of March.

4. WHEN DOES BILLING BEGIN IF WE START IN THE MIDDLE OF A MONTH, AND HOW WILL OUR FIRST INVOICE BE CALCULATED?

If your service begins in the middle of a month (for example, February 18), your first invoice will include two charges:

  1. A prorated charge for the partial month when you started (covering February 18-29).

  2. The full monthly fee for the upcoming complete month (March). This means your first invoice will be slightly higher than your standard monthly fee, as it covers both the partial initial period and your first full month of service.

5. HOW DOES AUTOPAY WORK?

Autopay allows you to securely save your payment information for automatic payments on both prior and future invoices. Here’s how the process works:

  1. Email with Payment Options: Our Finance team will send an email with two options: to "Pay Now" or to "Save Now." The first option allows you to pay the invoice immediately, while the second option allows you to securely save your ACH/WIRE or Credit Card details in our Paystand payment processor.

  2. Autopay Setup: Once you select "Save Now", your payment information is securely saved for future use. This enables us to automatically pay any open invoices on your account.

  3. Invoice Trigger and Reminder: When autopay is on file, invoices will typically be triggered for payment on the due date. We will send an email reminder 3 days prior to the payment being processed, notifying you that the payment will occur soon.

If you have any questions regarding your invoice or need to update your billing information, please email us at [email protected] or call (508)-433-0281.